New device
Voice Quality + Network Testing Device
A small device that plugs in behind the internet breakout to run real tests on network health and VoIP quality — and then pushes results to the cloud for easy viewing.
What it does
iTEAM are very proud to bring a brilliant little device to market that helps improve voice quality and makes fault finding far easier.
It plugs into your client’s network just behind the internet breakout. It runs a variety of tests (internet quality, protocols, firewall rules and more) and pushes the results to our cloud server. You log in and view the results any time.
It plugs into your client’s network just behind the internet breakout. It runs a variety of tests (internet quality, protocols, firewall rules and more) and pushes the results to our cloud server. You log in and view the results any time.
Network & Firewall Tests
Quick visibility into rules, protocols, and common network issues that hurt voice quality.
VoIP MOS + Quality Metrics
Measures MOS (Mean Opinion Score), jitter, latency and codecs so you can see what is actually happening.
Concurrency & Path Insight
Tests multiple calls and shows hops/latency so you can pinpoint where the problem starts.
Example results
Voice quality (MOS)
Voice quality is presented as a MOS (Mean Opinion Score) metric. We all aim for 5’s, but realistically that usually requires serious investment in network gear and tuning. If you can consistently get above 4.03, you are doing very well.
Codecs, jitter and latency all form part of the MOS score — so you want your entire system working together (and you need solid internet to get great MOS).
Codecs, jitter and latency all form part of the MOS score — so you want your entire system working together (and you need solid internet to get great MOS).
Concurrency testing
Many concurrent calls often lead to degradation (especially if QoS/prioritisation is not in place). This device tests for concurrency too, so you can prove when load is impacting call quality.
Latency & hops
Latency and hops of the internet connection (egress and ingress) are all reported too — brilliant for working out where trouble on the network is coming from.
Why this matters
This gives you the info required to advise clients on how to make their voice the best it can be.
The opportunities from this data can lead to improved connectivity sales, and it can also help you win new voice clients — because they can see the extra effort you went to.
For large clients or call centres, you may even want to leave one of these devices on-site permanently. Scheduled reports are easily programmable to ensure voice services stay optimal.
The opportunities from this data can lead to improved connectivity sales, and it can also help you win new voice clients — because they can see the extra effort you went to.
For large clients or call centres, you may even want to leave one of these devices on-site permanently. Scheduled reports are easily programmable to ensure voice services stay optimal.
For pricing and availability, contact us and let’s get your numbers up. Yes, the pun was intended ????
Need pricing or want to place an order? Log a ticket and we will help.
Request PricingiTEAM • Better voice starts with better visibility
Thursday, November 9, 2023